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Why Community Relations

Wireless communications of all kinds, such as 5G mobile connectivity, are critical to ensure social inclusion and allow a vibrant and growing economy.

We care about our relationship with the communities next to and surrounding our sites. At times, we need to upgrade, alter, or change a Cellnex UK site and we know that it is important to engage clearly and early with communities surrounding our site. We strive to develop and maintain a positive and transparent relationship with individuals, groups, and organisations in the areas where we operate.

Our site activities follow the industry Code of Best Practice on Mobile Network Development.

We follow a Traffic Light Rating system that reflects what we need to do and any site specific sensitivities.  Depending on this rating, our engagement may include a range of interested parties such as elected representatives, community groups and residents.

Community engagement usually occurs before or alongside any engagement that might be considered appropriate with the local planning authority, and usually before we make any necessary planning submission to the planning authority, where that applies.

Importantly, this community engagement is separate from any neighbour notification residents might receive from the local planning authorities as a statutory requirement of the town planning process, where this applies.

Some activity necessary at Cellnex UK sites does not require planning permission – even in those cases, we endeavour to engage with the local community out of courtesy. We look to respond to any questions or concerns expressed by communities and allow meaningful engagement with Cellnex UK.

CUK Strategy

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Map Mobile

Key figures Community relations

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Business Drivers

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workstreams

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Commitments

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Planning – Code of best practice

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Stats and facts

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Connected Street Infrastructure In London: Leading the way in connecting Small Cell assets to dark fibre

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Helpful Information

Members within our communities may have a range of queries and considerations about mobile connectivity and other services operated from a Cellnex UK site.  Below are information links that can help address any questions:

  • The UK Digital Connectivity Strategy document outlines the path to 5G connectivity and steps the UK Government is taking to ensure that we are a global leader.
  • Mobile UK is the trade association for the UK’s mobile network operators – EE, O2, Three, and Vodafone – and they are a source of factually accurate information to help alleviate any concerns and improve understanding about 5G.
  • Ofcom is the communications regulator and works with the Government and the communications industry to help the UK become a world leader in mobile connectivity and 5G.
  • The World Health Organisation (WHO) has also issued lots of information on the effects of mobile phones on health and has as a very useful Q&A on 5G mobile networks and health.
  • Public Health England (PHE) lead on health matters related to radio frequency electromagnetic fields, or radio waves. PHE guidance on the health and safety of mobile phone base stations, radio waves and health, and information on the different types of mobile phone base stations, and how exposure is measured, can be found on their site.
  • International Commission on Non-Ionising Radiation Protection (ICNIRP) is formally recognised as an official collaborating non-governmental organisation by the World Health Organisation (WHO) and the International Labour Organization (ILO). ICNIRP is also consulted by the European Commission. The ICNIRP guidelines seek to protect against the effects of radio emissions and include a significant precautionary factor. These guidelines apply to all forms of electronic communications and mobile technology is one of the lowest powered of these.
  • Speed Up Britain is a cross-industry, non-partisan organisation, campaigning for better mobile connectivity in every part of the UK.

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