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ESG Related Documents

Strategic risk management plan

Risk Management allows us to anticipate and minimise the impact of potential risks that may affect our business, ensuring optimal identification, evaluation, treatment and monitoring of these risks, as well as contributing to the decision-making process by the various governing bodies.

Cellnex is a company in constant growth, and therefore considers it necessary to protect the value of its stakeholders by promoting a risk culture throughout the company. To this end, it has implemented an industrialisable and scalable Global Risk Management Model, which is based on the internationally recognised Three Lines model.

To ensure effective Risk Management, Cellnex has a Governance, Risk & Compliance (GRC) tool, which facilitates comprehensive risk management.

Business Continuity Management System

Cellnex operates a business continuity management system that allows it to identify the risk of exposure to both internal and external threats in the activities we carry out.. This system is based on the international standard ISO 22301 and the BCI (Business Continuity Institute) Good Practice Guide (GPG 2018) which make it possible to provide a response to disruptive events with greater resilience, thereby protecting the commercial interests of the company and its main stakeholders. This reinforces the importance of the SDGs (Sustainable Development Goals).

Integrated Management System

Cellnex's Integrated Management System includes, among other aspects, management of Quality, Environment, Occupational Health and Safety, Information Security, Corporate Responsibility, Business Continuity, Energy Management, Service Management. This Integrated Management System allows us to convey trust and credibility to all stakeholders, focus on customer satisfaction, foster our social awareness and commit to sustainability and business resilience.

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9001

SPAIN, ITALY, UNITED KINGDOM, IRELAND, PORTUGAL, SWITZERLAND, FRANCE AND THE NETHERLANDS

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14001

SPAIN, ITALY, UNITED KINGDOM, IRELAND, PORTUGAL, SWITZERLAND, FRANCE AND NETHERLANDS

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45001

SPAIN, ITALY, UNITED KINGDOM, IRELAND, PORTUGAL, SWITZERLAND, FRANCE AND THE NETHERLANDS

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_ISO

27001

SPAIN, ITALY, FRANCE, SWITZERLAND, NETHERLANDS, UNITED KINGDOM, PORTUGAL AND IRELAND

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50001

SPAIN

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20000-1

SPAIN

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Quality and continuous improvement

Quality is a strategic priority and a transversal commitment at Cellnex, as a crucial element related to all areas of the company whose main goal is to achieve high levels of customer satisfaction, continuous improvement, sustainable development and business excellence.

The service offered by Cellnex focuses on meeting the needs and expectations of its customers by providing support infrastructures and telecommunications services, adding value throughout the entire life cycle of the services and all of this focused on the customer experience and seeking the satisfaction and trust of Cellnex's stakeholders.

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Human Rights

At Cellnex we are committed to respecting Human Rights throughout our value chain as an integral part of the company’s core values and as a general conduct to carry out our business operations in a legitimate way. To this end, we have a Human Rights Policy aligned with the main international human rights standards.

As an expression of our solid commitment to the internalisation of Human Rights, Cellnex integrates the principles of Due Diligence and the assessment of potential Human Rights risks.

Sustainability indices

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The work being done on the Integrated Management System enables us to achieve company-wide goals in a standardized and centralized manner, which also helps in the integration of current and future group companies in a sustainable and excellent way.

Àngels Ucero

Global Sustainability Director

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This a major step forward, not just because it reflects commitment with quality assurance of our activities as well as good practices in the Environmental and H&S arena.

Toni Brunet

Corporate and Public Affairs Director

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For sure, these accreditations will reinforce our brand and commercial opportunities in Cellnex Group. As you sure know, being ISO certified is a must for public tenders and it is often requested by big companies to their providers.

Antoni Liria

Global Marketing & Sales Director

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